Update: upgrade from 1 star to 3 star
The good: Pleasant customer service before you drive your car in for repairs, and towards the end of repairs. Quality of work is high (hence I selected the shop), managed to match an unusual colour.
The bad: promised 2-3 days of work for a simple task: bumper replacement on a rather common car. It took a month to finish the work, and 1 month of rental car use. during the month. there were no updates from Budd's except for their technical experts saying that they ordered a wrong bumper.
Verdict: the shop did not handle my case in a timely and competent manner. Not sure if will come back, but if I will, will go directly to Alfie as she is a more professional person there and will be able to help better.
Absolutely amazing service! My wife had a minor accident with our 2016 BMW 340 we were able to book an appointment right away to have our vehicle assessed then in for repairs a couple days later, once the new front bumper cover arrived. The repairs and paint job was flawless and the advisor was fantastic.
I strongly recommend this shop, INCREDIBLE!
Hands down great service and quality of work. I came here with my vehicle had my repairs done within the target date they had. Everyone did a great job answering all my questions and providing updates along the process of the repairs. Great work will highly recommend to others. Go Budds'
Took my new car to Budd's as there were some manufacturer issues with the car, and Budd's was the manufacturer's authorized repair shop to fix such things. This was June 2018. Called back in late July and again in September and each time the person I was dealing with said he was still waiting on the parts.
Didn't hear anything from Budd's for months.
Called again at the beginning of March and was told the person I was dealing was gone and had never ordered the replacement parts and never contacted the manufacturer regarding the matter. The only thing on file were some pictures taken of my car. I was told Budd's would look over the matter and call me back, but again did not hear back from them.
Called again and was told I need to bring the car in because they can't tell from the pictures what is needed. Why did they not call me to tell me this? Yet again, I had to contact them! In addition, why did they not have my file properly transferred after the previous employee left?
So far, the service I have received has been terrible. We will see what happens from here on out and I will change my rating if they can show that they live up to their advertising of great service.
For the first time in 36 years i had to have my vehicle looked after by a collision center but lucky me it wasn't just any collision Center it was Budds Collision. from the beginning of this whole experience everyone was so helpful. from drop off to pick up i felt like they were always a step ahead of me in having everything ready. the ease of this experience was amazing. Thank you to Alfie Emery and Matthew Godin for making sure that my vehicle was fixed right and up to my 5 star expectation. J R Martino kudos to you and your team.