Customer Reviews

Following my initial difficulties with one staff member of Budd’s Collision, I had a meeting with the center’s Vice President, Mr. J. R. Martino, and I experienced that dimension of human care, honesty, and commitment which, literally, goes beyond even service excellence. Our world, understandably but regrettably for most of us, is so intensely profit driven that on the very rare occasions when a single person truly lifts the professional service bar to unify the ethics (the sheer honesty to self and to others), the aesthetics (the determination to create a work of art from a damaged thing), and that ever-unnameable creative thrust to live largely, lyrically, and free of pettiness, such an act and such a person enlarge and deepen our common humanity. Thus, I am not surprised that my car was exquisitely finished; that the Budd’s Collision staff have fine human relations skills; that Mr. Martino took the time to explain to me not only the distinct steps of the vehicular collision repair process, but that, in order to offset my frustration at the cost (car rental) and time delay caused by the fact that the new Germany-based cylinder had been twice sent and twice damaged-in-shipping, Mr. Martino graciously took care of the car rental costs and then educated me about the ethic Budd’s takes in ensuring that no tarnished part will ever be placed in a Budd’s-repaired vehicle. Those of you who watched the W5 program revealing the criminal acts of many collision repair centers across Canada will well understand the value of such service honesty and finesse. The latter is a cost to Budd’s and a gain for its clients. My family salutes you, Mr. J. R. Martino.

A previous person said, poor customer service, and I agree. I had my car in first thing Wednesday morning for a three-day paint job. I told them I needed the car for family events on Sunday and they're only open Saturdays till noon. I would have expected a phone call if my car wasn't going to be ready on Friday... here it is Saturday and there's no answer at their reception. I would have scheduled another time. Note: I phoned you Friday morning, read your receptionists notes. You left early Friday, and Tesla got hold of you Saturday morning. You said, "three" ; it doesn't even sound close to "seven". Wanna keep this going? My review stands... your workmanship is very good...your customer communication was very poor.

State of the art facility. Usually the most expensive quote on my research but service seems reliable and responsible. I put in my car when a friend crashed it and since it was through insurance, I wanted to get the best service and went there. My repairs where done during the holidays so I would have imagined there is less cars but there is also closing days that you have to consider. Since I was going out of town for the time being, it fit my schedule to leave my car before Christmas and pick it up afterwards... Supposed to take 7 days for repair and dropped off 4 days before their closing and to be picked up 7 after they reopened. The full repair took 2 extra weeks on which I had to rent a car instead. Stay on top of them even if your insurance is dealing with repairs to assure your repair time. They forgot to order one of the parts which cost me money. Due to this they offered to let me borrow one of their courtesy rentals at no charge given the mistake was theirs. For that I had to call several times to arrange but at least they were responsible and repairs were done well.

Great work, very sub standard customer service. I took my Ford F150 into Budd's for an estimate on May 15 and was told that it would take 4-5 days to get the parts in before they could start the work. After I gave them a deposit, they were not able to actually get the truck in until June 18 (34 days later). I was then told it would be a week to finish. 10 days later it was finally finished. When I went to pick it up, a Budd's employee backed my truck into another car and scrapped up the freshly painted bumper. Therefore, I had to take it back again a few days later to get the bumper re-done. Not once did I receive a phone call to tell me the progress or even that the truck was completed. I had to follow up at every turn with them. The work they did was very good, and the truck was beautifully detailed after each trip. However, I feel that unless you have a BMW or Range Rover their customer service needs some serious attention.

Picked my BMW Yesterday from Budd's Collision. I was very happy with the service and repair work. I dealt with J R Martino and Nicole and they provided the timely service and answered any questions I had. I been Budd's customer from last 20 years but this is the first time i had to deal with Budd's collision. I will be happy to recommend anyone to Budd's Collision