I had a simple issue that Budd's said they could take a look at. They came out, fixed the issue in 5 minutes, and given the ease of the solution it was no charge. Awesome customer service approach to use common sense versus trying to always charge the customer. Smart culture as this team member obviously felt empowered to do the right thing.
Allie, Receptionist and entire team that we worked with were amazing. They explain all our options in the repair of our Jaguar XE collision repair. Allie was amazing at sourcing parts and keeping us updated throughout the repair. They even completed the repair ahead of schedule. The costs of the repair were comparable to other quotes. It was an all around amazing experience. Thank you Buddâs for helping us. I have never experienced service like this. The type of service you rarely experience today. I would definitely recommend them. Cathy
Needed an outside mirror cap replaced after it cracked. This is an easy do it yourself repair. Called Budd's Subaru and it is a $15 part that comes unpainted, but prepped for paint. They estimated $80-$100 to paint. Dropped by Budd's collision quick estimated - damaged part not looked at - "about 100 bucks".
Bought the replace part from Budd's Subaru and took it to Budd's collision for paint and the quote (part not viewed) was $190. I did not bother to debate it, as I originally expecting Budd's to be $$$$$. To be fair I expect that Budd's does good work, but I also feel they want insurance claim work. I maybe should have had their dealership call for a quote, so it was on their time and firm number (so 3 stars). Would like to be Budd's loyal, as I own 3 vehicles that Budd's carries the brand dealership locally.
A quick Google for recommendations, an online quote, a 10 minute drive, and the parts is being painted in the Subaru colour match code for $99+ tax by another shop. When the part is done I'll do a review of that shop for those of us having small do it yourself jobs requiring paint.